Rental terms

1. Who you are contracting with

You rent directly from M3L, the owner of the home. There is no agency or platform in between. Questions and complaints therefore also come straight to info@m3l.nl.

2. Booking

A request through the website is not yet a booking. We do hold the chosen period for you immediately, so that nobody else can book those days while we look at your request.

The booking is final once we have sent you a confirmation with the final price and you have accepted it. Until then you can withdraw at no cost; just let us know and we will release the days again.

3. Prices

The amount you see on the website is a guide price, calculated with our standard rate. The actual price depends on the season and on the length of your stay. The final amount is in the confirmation, and it carries no booking fees.

The rent always includes:

• use of the whole home and its outdoor space;
• bed linen and towels;
• the final clean, unless stated otherwise;
• gas, water and electricity up to the usage stated on the home's page. If you use more, we charge the excess at the rate stated there.

4. Payment

Payment is by bank transfer, to the account stated in the confirmation. We never ask for a credit card number or for payment through a link in an email. If you get such a request, it did not come from us.

The deposit payment and the date by which the rest must be paid are agreed per booking and stated in your confirmation.

5. Security deposit

For most homes we ask for a security deposit. That is a separate amount, apart from the rent, which you get back in full afterwards. Only if something is damaged, or the home is demonstrably not left tidy, do we withhold those costs — with an explanation.

6. Cancellation

A request that has not been confirmed lapses at no cost. If you want to cancel a confirmed booking, contact us as soon as possible. What applies then is stated in your confirmation; the sooner you tell us, the greater the chance we can re-let the period and nothing needs to be charged.

If we have to cancel — because of damage to the home, for instance — you get back everything you have paid. We will also help you look for something else.

7. Arrival and departure

Times differ per home and are listed under Good to know on the home's page. If you arrive later or have to leave earlier, let us know: there is usually something we can arrange.

8. Using the home

• No more people stay in the home than the number stated on its page, unless we have agreed otherwise beforehand.
• Smoking is not permitted in any of the homes.
• Whether pets are allowed differs per home; it is stated under Good to know.
• Parties and events are not permitted. Our homes sit among neighbours, and neighbours want to sleep at night.
• Subletting, re-letting or using the home for anything other than staying there is not permitted.

9. Damage

Things break now and then; we understand that. We only ask that you report it during your stay rather than afterwards. Then we can fix it while you are still there, and avoid an argument later.

10. Complaints

If something is not right, report it straight away — during your stay we can still do something about it, afterwards almost never. If we cannot resolve it together, you can bring the matter before the competent court in the Netherlands. Dutch law applies to this agreement.

11. Changes

We may amend these terms. A booking is always governed by the terms that applied at the moment we confirmed it.